Reduce the number of devices connected to your home network at the same time.If possible, switch your device from a wireless connection (over WiFi) to a wired connection - your wired connection will generally be faster than your home WiFi connection.Tips That May Help to Improve Your Home Internet Performance: Ways to Improve Home Internet Performance By mail (include your name, address, contact information and as much detail about your complaint as possible) to:Ĭonsumer Inquiries and Complaints Division.If you are unable to resolve an Internet service problem with your ISP, you may file a complaint with the Federal Communications Commission (FCC) in the following ways:.Contact your ISP directly to resolve possible issue.Try the “Ways to Improve Your Home Internet Performance” tips below.Try taking the test at a time when no other devices in your home are online because your delivered bandwidth is shared among all users in your home.If your speed test results show speeds that are not consistent with the advertised speed for your subscribed service: These speed tests thus measure the speed within your ISPs network. The speed test tools measure the upload and download speeds of your Internet connection from your home to your ISP’s test server that is located in the State of Hawaii. For example, a speed test tool not offered by your provider may be measuring your speed to a server outside of your provider’s network and outside of the State of Hawaii.Įach of the State’s two major wireline Internet service providers (ISPs) have speed test tools available on their respective websites ( Hawaiian Telcom & Spectrum Oceanic). There are many factors that may cause these different results, such as different test methods and equipment. You may notice different results when using other speed tests available online. See “Ways to Improve Your Home Internet Performance” below for tips that may help to maximize your home Internet performance. There are many factors that may affect your speed, such as whether you are connecting through a wired or wireless connection and how many users are connecting at the same time. Take the test a number of times and at different times of the day. This speed test allows you to measure your Internet connection speed from your home to various local test servers as well as to test servers outside of the State of Hawaii. One commonly used third-party speed test that is fast and easy to use is offered by Ookla, a private company that provides broadband speed testing and related services to businesses and governments around the world. Providing these links to non-State websites does not constitute or imply an endorsement by DCCA or the State of the sponsors of, or products presented on, the sites. These external links are provided for the convenience of the user only and consistent with the intended purpose of this website. By clicking on the links above you will be leaving the State of Hawaii website.
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